Frequently Asked Questions
Everything you need to know about shopping at NAOKO-STORE.
How long does shipping usually take?
Standard delivery typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally arrive within 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Are your products covered by a warranty?
All NAOKO-STORE products come with a 1-year limited warranty against manufacturing defects to ensure the highest quality standards for our customers.
How can I change or cancel my order?
Orders are processed quickly, but if you need to make a change, please contact our support team within 2 hours of placement to ensure we can update it before shipment.